Managed Services

In today’s fast-evolving tech landscape, IT companies face the dual challenge of staying competitive while navigating the disruptive impact of AI, automation, and changing workforce dynamics. At Masscom Corporation, our Managed Services for IT Companies are designed to do more than just support — they empower. We help you streamline operations, optimize resource allocation, and future-proof your talent strategy by integrating intelligent tools, automation, and scalable processes. Whether you’re dealing with shifting job roles, rising workloads, or the pressure to innovate, we become your strategic partner in building an AI-ready, resilient IT organization.

IT Helpdesk

Workstations

Setup workstations for first time use. Support/Troubleshoot operating system issues. Configuration of operating systems as per user requirements

Servers, Office networks, Storage

Windows, Linux & Mac Hosts. Remote office network set up & troubleshooting. Printers, shared storage & virtualization setup & support

Application Support

Applications setup, configurations and troubleshooting for Windows & Mac workstations

Mobile Device Management

Provision, setup, monitor and secure mobile devices. Inventory management

SRE Support

Production Systems

Level 1 support for your production systems with 24×7 monitoring for outages and performance degradations.We support all major public clouds such as GCP, Azure, AWS, Oracle and also your private data centers

Monitoring & Tooling Setup

Employ monitoring and activities to ensure quick response to alerts to reduce Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR)

System Performance Assessment

Assessing your infrastructure and defining Service Level Objectives (SLOs) and Service Level Indicators (SLIs) in due consultation with your in-house teams

Incident Management

Maintaining infrastructure, responding to maintenance alerts, generating and managing incident management with other specialized teams and providing RCA analysis to prevent repeated issues

Analytics Support

Support for Standard Analytics Platforms

We support Tableau, Power BI & alteryx for both private data center and cloud installations

User training

Create standard runbooks, processes and change management

User Support

Onboard users with right license and desktop & mobile installation, configuration and connectivity.

Backups and Updates

Periodic backups, version upgrades, security patching

Reasons to Turn to Masscom’s Premium Support Services

Flat rate support model

Simple hourly rate, with a one-time onboarding fee and pay-as-you-go.

24x7 On-Call Team

Don't keep your in-house team awake in the middle of the night!

SLA Driven

Our team; your SLA

At Masscom Corporation, we don’t just manage your IT needs we evolve them. Whether you’re aiming to reduce operational overhead, enhance performance, or prepare your workforce for an AI-driven future, our managed services are tailored to meet you where you are and take you where you need to go.

Ready to transform your IT operations and build an AI-ready workforce? Let’s connect and create a roadmap to smarter, more agile service delivery. Contact Us Now!