Managed Services

IT Helpdesk

Setup workstations for first time use. Support/Troubleshoot operating system issues. Configuration of operating systems as per user requirements
Servers, Office networks, Storage
Windows, Linux & Mac Hosts. Remote office network set up & troubleshooting. Printers, shared storage & virtualization setup & support
Application Support
Applications setup, configurations and troubleshooting for Windows & Mac workstations
Mobile Device Management

Provision, setup, monitor and secure mobile devices. Inventory management

SRE Support

Production Systems
Level 1 support for your production systems with 24×7 monitoring for outages and performance degradations. We support all major public clouds such as GCP, Azure, AWS, Oracle and also your private data centers
Monitoring & Tooling Setup
Employ monitoring and activities to ensure quick response to alerts to reduce Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR)
System Performance Assessment
Assessing your infrastructure and defining Service Level Objectives (SLOs) and Service Level Indicators (SLIs) in due consultation with your in-house teams
Incident Management
Maintaining infrastructure, responding to maintenance alerts, generating and managing incident management with other specialized teams and providing RCA analysis to prevent repeated issues

Analytics Support

Support for Standard Analytics Platforms
We support Tableau, Power BI & alteryx for both private data center and cloud installations
User training
Create standard runbooks, processes and change management
User Support
Onboard users with right license and desktop & mobile installation, configuration and connectivity.
Backups and Updates
Periodic backups, version upgrades, security patching

Reasons to Turn to Masscom’s Premium Support Services

Flat rate support model

Simple hourly rate, with a one-time onboarding fee and pay-as-you-go.

24x7 On-Call Team

Don't keep your in-house team awake in the middle of the night!

SLA Driven

Our team; your SLA

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