SRE Support
For Masscom, Site reliability engineering (SRE) is a set of methods and a culture that ensures system availability, dependability and maintainability. When sites is down or slow to the point of user annoyance, the SRE team uses best practices, automation, and data to come up with inventive solutions for our clients. All infrastructure modifications are versioned and stored as code using our Site Reliability Engineering Services. We are here to help you with, but not limited to, your Production Systems, their assessment and monitoring, alerting and many other aspects.
Production Systems
Our extensive experience in developing cloud-based apps in a variety of technologies, as well as supporting them in a production environment, enables us to provide our clients with effective solutions. You can benefit from the knowledge and experience of all Masscom Site Reliability Engineers, which is based on varied product support delivered to date.
We can deploy production-ready infrastructure for you in a matter of days using our infrastructure best practices and standards.
We provide Level 1 support for your production systems, monitoring for outages and performance degradations 24 hours a day, seven days a week. We support all major public clouds, including Google Cloud Platform, Azure, Amazon Web Services, and Oracle, as well as your private data centers.
Monitoring & Tooling Setup
Enterprises want remote monitoring and management systems that ensure smooth business continuity while also being efficient, available, and easy to use. Masscom will adapt easily to your environment’s requirements, whether you need simple monitoring and notification or extensive operational management.
We assist our valued customers in setting up monitoring and observability in order to respond quickly to warnings and reduce Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR).
System Performance Assessment
SLOs (service-level objectives) have become an important approach for teams to create explicit, quantifiable goals to ensure that users receive agreed-upon service levels. While delivering dependable services to end-users is the ultimate goal of defining successful SLOs, the expense and complexity of getting closer to 100 percent reliability increases dramatically.
Incident Management
Enterprises want remote monitoring and management systems that ensure smooth business continuity while also being efficient, available, and easy to use. Masscom will adapt easily to your environment’s requirements, whether you need simple monitoring and notification or extensive operational management.
We assist our valued customers in setting up monitoring and observability in order to respond quickly to warnings and reduce Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR).
